Welcome to the 7th episode of the Stephen McGarvey Podcast. In today’s episode, Stephen welcomes the Guest Services Manager for Seaborne Cruise Belinda Sibanda. Belinda explains moving from Zimbabwe to Ireland, the culture shock she faced, majoring in hotel management, choosing to work for Seaborne. Belinda discusses starting from the bottom, what her job entails, and the difference between building a guest rapport vs a guest relationship. We close with Seaborne Academy, how to climb the ladder and what the future holds.