Welcome to the 6th episode of the Stephen McGarvey Podcast. On today’s episode we dive into the mind of a cruise ship Hotel Director. Luca Di Matteo is the Hotel Director on the Seabourn Cruise Line and runs the biggest department on the ship. Luca explains his personal approach and treatment his staff, the crew splash program, training, balancing life & work and enjoying what you do. We close with managing the younger generation, the most difficult job on the cruise ship, unofficial and official conversations and the rift between the ship itself and head office.